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What Sleepycamp is

Sleepycamp is a bedtime game. You set a bedtime and a wake time once. On iPhone it then uses Apple Screen Time to lock your apps between the two — your whitelist, calls and alarms stay through — and if the lock is still standing in the morning, a new object is built in your camp. It does not track sleep, and it never sees what you do on your phone: the blocking runs on your device, and when the app cannot tell how a night went, the benefit of the doubt goes to you.

Contact us

Email contact@westflame.co.uk. Include the nickname on your account and, for billing questions, whether you subscribed on iPhone or Android. Please do not send screenshots of receipts with card details on them; we do not need them.

Cancel your subscription

Subscriptions are managed by Apple or Google, so cancelling happens on your device, not in the app. You keep access until the end of the period you have paid for.

• iPhone: Settings → tap your name → Subscriptions → Sleepycamp → Cancel Subscription.
• Android: Google Play app → your profile picture → Payments & subscriptions → Subscriptions → Sleepycamp → Cancel subscription.

Deleting the app does not cancel the subscription. If you are in a free trial, cancel at least 24 hours before it ends to avoid being charged.

Refunds

Ask within 7 days of a charge and we will put it right. On Android, email us and we issue the refund. On iPhone we cannot: Apple takes the payment and only Apple can refund it, so go to reportaproblem.apple.com, sign in, and choose the Sleepycamp charge. If Apple says no, email us and we will give you free Pro access for the period you paid for.

Restore purchases

New phone, or the app thinks you are not subscribed? Go to Settings → Subscription → Restore purchases, signed in to the same Apple or Google account you bought with. Your camp comes back too if you signed in to Sleepycamp — an account is optional, but it is the only thing that backs the camp up.

Delete your account

In the app: Settings → Account → Delete account. This removes your account, nickname, camp and night history from our servers. If you never signed in, there was nothing on our servers to begin with. It does not cancel a subscription, so cancel first if you have one. If you cannot get into the app, email us from the address linked to your account and we will delete it for you.

A night was judged wrong

Tell us the date and what happened. We can look at the reason category recorded for that night. We never see what you did on your phone, only whether the lock held, so be specific: calls, alarms and anything on your whitelist should never count against you. If something you need at night is not on the whitelist yet, add it in Settings.

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